COVID-19 information for our customers

Please allow up to 10-15 days for your goods to be sent out from our warehouse from date of ordering. You will receive an email when your order has left our warehouse. Please note that once despatched your order may take several days to reach you due to the UK's delivery network currently being at full capacity.

You can also visit the 'My Account' section on the website to check the status of your order. Items that have been despatched will be marked as fulfilled.

For more information, you can read our delivery page here.

To speed up delivery we may despatch your items separately but this won't affect the postage you paid. Please note we can't accept requests to manually split orders apart.

We are sending out time sensitive products separately such as Seed Potatoes.

If you want to add an item to your order you will need to place a new order. If you want to cancel an item on your order we will accept part cancellations as long as the item hasn't been picked for despatch processing.

Our customer service team are working hard to respond to your enquiries and are still open. Due to a shortage of experienced staff we have taken the decision to only open the phone lines between 9am and 3pm Monday to Friday. Telephone 0344 557 6700 (your standard network charges apply).

They are also contactable at contact.us@marshallsgarden.com or via the contact us form online. We are receiving a high number of calls and emails so it is taking us longer than we'd like to get back to everyone. Can we please ask you to not call or email us if you are requesting an update on your order despatch time if it has not been 4 weeks. Due to our system limitations we can't give you accurate despatch dates. This will free up the team to work through older orders where customers do need assistance.

They’re receiving a higher-than-usual volume of emails, so you may have to wait a little longer than usual to receive a response; we appreciate your patience and we’ll get back to you as soon as possible.

If you have a query about an order you’ve placed, you can check in the 'My Account' section of the website to see if your order’s been fulfilled. Please allow four weeks from placing your order before contacting us for an update on delivery.

Please email us with your order reference number and contact phone number at contact.us@marshallsgarden.com. Please be aware that our team is working extended hours to process orders and your order may have already been sent for delivery. We are unable to cancel orders that are already being picked for dispatch.