On behalf of the entire Marshalls team, we would like to say a big thank you to all our customers over the past 5 weeks.
We have proudly been able to continue to support our nation of gardeners during this crisis responding to a huge increase in customers. We do however realise that for some the wait for your orders has been excessive and we sincerely apologise for these delays and thank you for all the messages of support we have received and the resourcefulness that many of you have shown to keep yourself gardening.
Our team shares in your passion for gardening, and they are all working round the clock and as fast as they possibly can, so you can get the items you need to carry on doing what you love.
We know it has at times been hard to get hold of us but want to assure you that we are trying to respond to all the calls, emails and social media messages as quickly as we can. It is taking us much longer than we would like as we are currently missing our usual experienced colleagues, so please bear with us.
If you have an outstanding order with us, we are working through them as quickly s possible on a 28 day turnaround that is improving daily.
Thank you for your patience; we sincerely hope you’ll give us another chance to put things right and deliver the exceptional level of service, gorgeous plants and quality gardening ranges that every single member of our team wants to deliver for you and that Marshalls are known for.