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Useful Information on your Order

Our products are all grown with the utmost care and to high standards of quality. We regularly check our nursery stock to determine exactly when they will be at the optimum time for despatch.

We despatch our fresh, nursery-grown live plants (including vegetables, trees and flowers) when they are at a stage of growth ready for you, the customer, to plant on at home. 

The items have to be despatched when they are ready, often at the rate of several thousand per day, and so we regret that we are unable to accept requests for them to be held for despatch on or after specific dates.

 

Flower & Vegetable Plants

The delivery period shown on your order confirmation indicates when you can expect to receive your order and we will endeavour to despatch your plants in this period within 7-10 working days but due to the nature of live products and other factors such as weather this is not always possible and delays may occur. 

Please check our website and your account for updates. As gardener’s yourselves we do hope that you will understand this.

Live plants are sent by first and second class post early in the week to ensure that they are delivered before the weekend. Dormant plants will usually be sent by second class post or carrier.

 

Fruit Orders

These will be sent to you during the delivery periods stated and normally take 7-10 working days but please allow for busy periods, particularly at the start of the despatch period.

Some types of fruit like strawberries and raspberries are best sent to you when they are in a dormant stage, and so may appear dry and lifeless. Once you plant them up however their roots will establish, and they’ll soon put on good stem growth when the weather warms up in spring.

 

Potato, Onion, Shallot and Garlic Orders

We will send these to you during the delivery periods stated and usually takes between 5 & 7 working days. However, we are experiencing high demand currently so it may take longer. You will receive an email confirming when they are on their way to you.

 

Seed and Gardening Equipment/Products

Are usually delivered between 5 & 7 working days, unless the product ordered states otherwise. However, we are experiencing high demand currently so it may take longer. You will receive an email confirming when they are on their way to you.

 

With all Orders

When your order has been despatched you will receive an email notification letting you know it’s on its way.

 

Our promise delivering the quality you need, at the time you need it.

We take great care to ensure that everything you receive from Marshalls is of the highest quality. That’s why we have no hesitation in giving you a 100% Satisfaction Guarantee. "Should anything fail to meet your expectations when delivered or should any item fail to grow satisfactorily, then you can be certain we’ll put it right given reasonable care and protection against infestation, disease and poor weather conditions. We will provide a replacement or refund, together with helpful, friendly advice."

Scroll down the delivery table below to find the approximate despatch times for your items throughout the year. Many varieties are despatched in spring and autumn.

Vegetables	Approx delivery window
Gourmet Vegetables	Early - Late Mar
Spring Planting Garlic	Early Jan - Early Mar
Autumn Planting Garlic, Onions & Shallots	Mid Sep - Late Nov
Heat Prepared Onion Sets	Late Mar - Early Apr
Seed Potatoes	Early Jan - Early May
Vegetable Seed	All year round
Summer Planting Vegetable Plants	Early Aug - Late Sep
Vegetable & Herb Plants	Mid Apr - Late May
Fruit Trees	Mid Jan - Early Apr & Late Oct - Mid Dec
Grape Vines	Mid Jan - Late Mar & Late Oct - Mid Dec
Raspberry Canes	Early Jan - Early Mar & Late Oct - Mid Dec
Rhubarb	Early Feb - Late Mar & Mid - Late Nov
Soft Fruits - Berries	Early Jan - Late Mar & Mid Sep - Mid Dec
Soft Fruit - Currants & Gooseberries	Early Jan - Early Mar & Mid Sep - Mid Dec
Strawberry Plants	Early Jan - Early Mar & Mid Sep - Mid Dec
Strawberry 60 Day Runners & Misted Tips	Early - Late Dec & Early - Late Jul
Spring Bedding - Seed Raised	Early Sep - Early Oct
Summer Bedding Plants - Seed Raised	Late Mar - Late May
Spring Young Plants - Cutting Raised	Early Sep - Early Oct
Summer Young Plants - Cutting Raised	Early Apr - Late May
Spring Flowering Bulbs	Late Sep - Late Oct
Autumn Flowering Bulbs	Mid Mar - Early Apr
Sweet Pea Plants	Early - Mid Mar & Early - Late Sep

 

Delivery Charges

 

• UK Mainland - to cover the costs of postage, packing and insurance the cost is £4.99 but for some extra-large and heavy items there is charge of £7.99. (We run special offer promotions of Free P&P on some of our items - look out for the banners).

• UK Non-Mainland (Northern Ireland and Highlands and Islands) - for heavy and bulky items (including all raised beds, tunnels and Organic Extra), we reserve the right to contact you to amend delivery costs, subject to your approval, to reflect additional delivery costs. The cost is £4.99 PLUS £5.90 for trees and other large bulky items, surcharges can vary dependant on your area.  Please contact Customer Services on 0344 557 6700 for further information.

• Channel Islands - due to Channel Islands import restrictions we regret that we are unable to supply items other than seed.  

• Republic of Ireland - The delivery charge for seed only orders is £4.99. We are able to ship many other items to the Republic of Ireland. Please contact us on 0344 557 6700 for a delivery quotation.

• European Union - We are currently unable to take orders from the EU through our website. If you would like to order seeds or have any queries regarding this please contact us on 0344 557 6700 for more information.