Delivery Information

Updated: 22 Feb 2021

1. Delivery

We are working hard to get your items to you as soon as possible and thank you for your understanding and patience during this time. This page will will be regularly updated with the most recent delivery timelines. Please check below to ensure you have the current information on when you can expect your order.

In Stock items are currently taking a little longer than normal so please allow up to 10 days for your products to be dispatched from our warehouse. This includes items from the following collections:

N.B. Please note this does not apply to items supplied direct from our third-party suppliers (e.g. HOTBIN, Bucktons), please see individual product pages for delivery information and timescales.

1.1 Latest updates

Emails have been sent advising of delays and apologising for the inconvenience, if you wish to cancel please contact customer services by email at refunds@marshallsgarden.com or telephone 01480 774555 (your standard network charges apply).

Asparagus - Delayed from early March to early April, due to poor weather in Northern Europe.

Onion - Red Baron Delayed from Mid to End Feb.

Plum Trees – Delayed, awaiting confirmation of when available.

Emails have informed affected customers of substitutions to some seed and seed potatoes varieties. Substitutes are in stock and being dispatched immediately.

1.2 Third-party supplier deliveries

Some of our products are delivered by our suppliers, such as HOTBIN, and these are indicated on individual product pages. In order for our supplier to contact you to arrange your delivery, it's really important that you leave your phone number whilst you checkout.

2. Plant Pre-Order Delivery

Plant type	Approx. delivery window
Autumn Flowering Bulbs	Delivered between early March & late April
Autumn Planting Garlic, Onions & Shallots	Delivered between September & November
Bare Root Canes, Berries & Currants	Delivering now & available for delivery between October & March
Fruit Trees	Bare root trees delivering now & available for delivery between mid-November & end March Patio fruit trees delivering now & available for delivery all year round Potted trees delivery between April & October
Grapes	Potted grapes delivered between March & May
Heat Prepared Onions	Available for delivery between late February & late March
Herb Plants	Herb plug plants delivery between end April & mid-May Garden ready herb plug plants delivered between March & June or September & October (depending on when you order)
Spring planting Onions, Shallots & Garlic	Delivering now & available for delivery between early January & late March
Raspberry Canes	Delivering now & available for delivery between November & April
Rhubarb	Delivering now & available for delivery between October & March Potted Rhubarb plants delivered between March & April
Seed Potatoes	First Earlies, Second Earlies, Main Crop & Salad varieties delivering now & available for delivery between early January & late March Autumn planting seed potatoes delivery between early June & end July
Spring Flowering Bulbs	Delivered between early August & late October
Strawberries	Delivering now & available for delivery between November & May Garden Ready strawberry plug plants delivered between April & May Strawberry Misted Tips delivered between late July & end August
Summer Bedding	Delivered between mid-April & mid-May
Summer Flowering Bulbs	Available for delivery between late February & March
Sweet Pea Plants	Delivered between mid-March & mid-May
Vegetable Plants	Asparagus delivery throughout April, delayed from March due to poor weather in Northern Europe Early planting vegetable plug plants delivered between mid-March & mid-April Brassica plug plants some varieties dispatching from mid-March, larger plugs dispatching throughout May Cucumber plug plants delivered between mid-May & early June Tomato plug plants delivered between end April & mid-May Chilli plug plants delivered throughout May Courgette plug plants delivered between mid-May & early June Garden ready vegetable plug plants delivered between early May & early July Pea & Bean plug plants delivered between early April & late May Root vegetable plug plants delivered throughout May Onion & Leek plug plants delivered between mid-April and mid-May Leafy salad plug plants delivered between early May & mid-June Autumn planting vegetable plants delivered between early August & end September
Winter Bedding	Delivered between late August & early October

3. Delivery Charges

Most of Great Britain

Our standard delivery charge is £4.99
If we need to split your order into multiple deliveries we will only charge you once for postage
Vegetable and flower seed only orders delivery charge is £1.99 (if you add anything else you will be charged the relevant delivery cost)
A small number of extra-large and heavy items are charged at £7.99 and this will be clearly displayed at checkout.
Compost and some other large or heavy items will be subject to a delivery multiplier in which orders containing three or four items will be subject to an additional £4.99 charge, this will then increase by an additional £4.99 for every further two items added. This additional charge is automatically applied at checkout. For example;

Number of items	Total delivery charge
1 -2 bags of compost or other heavy bagged items	£4.99
3 - 4 bags	£9.98
5 - 6 bags	£14.97
7 - 8 bags	£19.96
9 - 10 bags	£24.95

3.1 Restricted Postal Areas

Areas of Great Britain which incur restrictions and additional charges (Scottish Highlands and Islands).

Heavy and bulky items such as raised beds, tunnels, outdoor furniture, sheds, playhouses, power tools (electric and petrol), greenhouses, wormeries, HOTBIN composters and Aerobin composters incur some delivery restrictions and additional costs. We reserve the right to contact you to amend delivery costs, subject to your approval, to reflect the additional delivery charges. Please contact our Customer Service team on 01480 774555 for which exact items the charges apply to if your delivery address is in the Scottish Highlands or Islands.
See table below for further details on delivery charges for restricted postal areas

Supplier Name	Products Affected	Delivery Information
Rowlinson	Wooden garden products	Delivery surcharges will apply to the following post codes: KA, FK, KY, DD, PA - Kilmarnock, Falkirk, Kircaldy, Dundee and Paisley postcodes - £20.83. SA - Swansea postcodes - £20.83. AB, IV, PH - Aberdeen, Inverness and Perth postcodes - £41.67. PL, TR - Plymouth and Truro postcodes - £41.67. No service available for: BT, GY, HS, IM, JE, KW, PA (20-78), ZE, PO (30-40) - Belfast, Guernsey, IOM, Jersey, Kirkwall, Shetlands, Outer Hebrides, Lerwick, Isle of Wight postcodes.
Sherpa	Electric wheelbarrow and trolley	No service available for: Northern Ireland, Republic of Ireland and any other off shore islands.
DSSmith	HOTBIN	Delivery surcharges will apply to the following locations: Scottish Highlands - £24. AB36-56, FK 17-21, IVI-39, IV52-54 & IV63, KW1-14, PA21-40, PH19-50 - Scottish Highland postcodes - £24. HS1-9, IV40-51 & 55-56, KA27-28, KW15-17, PA20, PA41-49 & PA60-78, PH42-44, ZE1-3 - Scottish Islands postcodes - £24. Isle of Wight - £15. Isle of Man - £36.
Eden	Greenhouses and heaters	Delivery surcharges will apply to the following locations: Isle of Wight/Isle of Man - £40 for 6ft buildings, £60 for 8ft buildings and £80 for 9ft or higher buildings. Scottish Islands - £50 for 6ft buildings, £70 for 8ft buildings and £80 for 9ft or higher buildings.
GM8	Composters, wormeries and water butts	Delivery surcharges will apply to the following locations: Scottish Highlands - £13.69. AB36-56, FK 17-21, IVI-39, IV52-54 & IV63, KW1-14, PA21-40, PH19-50 - Scottish Highland postcodes - £13.69. Scottish Islands - £19.68. HS1-9, IV40-51 & 55-56, KA27-28, KW15-17, PA20, PA41-49 & PA60-78, PH42-44, ZE1-3 - Scottish Islands postcodes - £19.68. Isle of Man & Scilly Isles (TR, IM) - £13.69. Isle of Wight (PO30 - PO41) - £13.69.

Delivery to outside of the UK

We regret we are unable to deliver any products to non-mainland UK delivery addresses. This includes Europe, Channel Islands, Republic of Ireland, Northern Ireland, USA and Rest of World. We will update our website if this changes.

With all Orders

Please check the 'My Account' area on the website to check the status of your order. Items that have been dispatched will be marked as fulfilled under each order.

Our promise on delivering the quality you expect, at the time you need it.

Need help or advice, our dedicated customer service team are here to provide support and guidance as well as answering order & delivery questions. We always strive to do our best, but if things don’t go to plan we keep you informed and try to put things right, resolving situations to ensure you are 100% satisfied with your Marshalls experience.