Delivery Information

Updated: 17th September 2021

1. Delivery

We are working hard to get your items to you as soon as possible and thank you for your understanding and patience during this time. This page will be regularly updated with the most recent delivery timelines. Please check below to ensure you have the current information on when you can expect your order.

Have you pre-ordered? - When you buy with Marshalls oftentimes you will purchase ahead of the growing season. Pre-ordering ensures items are grown and reserved for you. We only send plants out at the optimum growing time for that species, when the weather conditions suitable. Broad guidelines can be found in the table below in section 2. Specific timing for each item is on the product pages, when you add to basket it displays ‘Delivery from’ followed by the planned period for dispatch eg ‘mid-May’

In stock items are currently taking:

Please allow between 5 and 7 days for plants, trees and bulbs that are in stock to be despatched.

Our Garden Accessories, Wildlife and Seed ranges will be despatched in 24 hours from our warehouse on all orders placed from Sunday to Thursday.

Typically, our couriers will deliver your order within 1-3 days from being despatched.

24 Hour Despatch includes items from the following collections:

N.B. Please note this does not apply to items supplied direct from our third-party suppliers (e.g. HOTBIN, Bucktons), please see individual product pages for delivery information and timescales.

1.1 Latest updates

Autumn Planting Veg:

Cauliflower, Chinese Salad, Spring Cabbage, Sprouting Brocolli, Radicchio, Winter Spinach - Deliveries have been slightly delayed from end of August. Deliveries will now begin from early September and continue throughout the month
Broad bean, pea, leeks – Mid September

Herbs 9cm/1L Pots – Delivering now

1.2 Third-party supplier deliveries

Some of our products are delivered by our suppliers, such as HOTBIN, and these are indicated on individual product pages. In order for our supplier to contact you to arrange your delivery, it's really important that you leave your phone number whilst you checkout.

2. Plant Pre-Order Delivery

We will do everything possible to send out plants to you on the dates specified on our website or in our catalogue. However, some factors outside of our control, such as weather, may affect plant growth and therefore delivery dates.

Plant type	Approx. delivery window
Autumn Planting Garlic	Delivered by Mid October
Autumn Onions & Shallots	Delivered by Mid October
Bare Root Canes, Berries & Currants	October – June.
Fruit Trees	Bare root trees November - April/May. Patio fruit trees delivering now & available for delivery all year round Potted trees April - October
Grapes	Potted grapes March – June
Heat Prepared Onions	March
Herb Plants	Herb plug plants - End April & mid-May Garden ready herb plug plants March & June or September & October (depending on when you order) 9cm/1L potted herbs May - June
Spring planting Onions, Shallots & Garlic	January -March Onion plant plugs April
Raspberry Canes	November - June
Rhubarb	Crowns: October - March Potted: March - June
Seed Potatoes	First Earlies, Second Earlies, Main Crop & Salad varieties Early January - late March Autumn planting seed potatoes End June - End July
Spring Flowering Bulbs	Delivered by Mid October
Strawberries	November - June Garden Ready strawberry plug plants April - May Strawberry Misted Tips delivered August
Summer Bedding	Late April - June
Summer Flowering Bulbs	March - June
Sweet Pea Plants	April - May
Vegetable Plants	Deliveries starting from: Aubergine Early June Aubergine grafted Mid May Brassica Mid May Chilli Plugs Mid May Courgette Plugs Mid May and June Cucumber Plugs Late May French and Runner Beans Mid May Grafted Chilli, Cucumber, Courgette, Melon, Pepper, Tomato Mid/Late May and June Leeks Early May Onion Plants Mid April Peas Late April Pumpkin, Squash and Marrow – From June Salad - Lettuce, Beetroot, Celeriac, Celery, Chard, Pak Choi Late May Spinach Late May Sweet Pepper Early May Sweet Potato – May/June Sweetcorn - May/June Tomato Plugs Early May Tomato Potted Plants 9cm – From 9th June, 13cm from Mid/Late June Turnip Early May 9cm Potted Plants Tomato, Chilli, Sweet Pepper Early-Mid June 9cm Potted Plant Cucumber Early-Mid June 13 cm Potted Plants Tomato, Chilli, Pepper, Aubergine, Cucumber Mid June
Winter Bedding	Primrose Ballerinas are delivering now Winter Bedding Seedlings - Deliveries starting from Mid September Winter Bedding Garden Ready Plants (12’s & 20’s) – Deliveries starting from Late September

3. Delivery Charges

Most of Great Britain

Our standard delivery charge is £4.99
If we need to split your order into multiple deliveries we will only charge you once for postage
Vegetable and flower seed only orders delivery charge is £1.99 (if you add anything else you will be charged the relevant delivery cost)
A small number of extra-large and heavy items are charged at £7.99 and this will be clearly displayed at checkout.

Compost and some other large or heavy items will be subject to a delivery multiplier in which orders containing three or four items will be subject to an additional £4.99 charge, this will then increase by an additional £4.99 for every further two items added. This additional charge is automatically applied at checkout. For example;

Number of items	Total delivery charge
1 -2 bags of compost or other heavy bagged items	£4.99
3 - 4 bags	£9.98
5 - 6 bags	£14.97
7 - 8 bags	£19.96
9 - 10 bags	£24.95

3.1 Restricted Postal Areas

Areas of Great Britain which incur restrictions and additional charges (Scottish Highlands and Islands).

Heavy and bulky items such as raised beds, tunnels, outdoor furniture, sheds, playhouses, power tools (electric and petrol), greenhouses, wormeries, HOTBIN composters and Aerobin composters incur some delivery restrictions and additional costs. We reserve the right to contact you to amend delivery costs, subject to your approval, to reflect the additional delivery charges. Please contact our Customer Service team on 01480 774555 for which exact items the charges apply to if your delivery address is in the Scottish Highlands or Islands.
See table below for further details on delivery charges for restricted postal areas

Supplier Name	Products Affected	Delivery Information
Rowlinson	Wooden garden products	Delivery surcharges will apply to the following post codes: KA, FK, KY, DD, PA - Kilmarnock, Falkirk, Kircaldy, Dundee and Paisley postcodes - £20.83. SA - Swansea postcodes - £20.83. AB, IV, PH - Aberdeen, Inverness and Perth postcodes - £41.67. PL, TR - Plymouth and Truro postcodes - £41.67. No service available for: BT, GY, HS, IM, JE, KW, PA (20-78), ZE, PO (30-40) - Belfast, Guernsey, IOM, Jersey, Kirkwall, Shetlands, Outer Hebrides, Lerwick, Isle of Wight postcodes.
Sherpa	Electric wheelbarrow and trolley	No service available for: Northern Ireland, Republic of Ireland and any other off shore islands.
DSSmith	HOTBIN	Delivery surcharges will apply to the following locations: Scottish Highlands & Islands- £24. AB31-56, FK17-21, IV1-39, IV52-54 & IV63, KW0-14, PA20-59, PH15-50 - Scottish Highland postcodes - £24. HS1-9, IV40-63, KA27-28, KW15-17, PA20, PA41-49 & PA60-78, PH42-44, ZE1-3 - Scottish Islands postcodes - £24. Isle of Wight - £15. Isle of Man - £36. Jersey/Guernsey - £36. Northern Ireland & Republic of Ireland - £78.
Eden	Greenhouses and heaters	Delivery surcharges will apply to the following locations: Isle of Wight/Isle of Man - £40 for 6ft buildings, £60 for 8ft buildings and £80 for 9ft or higher buildings. Scottish Islands - £50 for 6ft buildings, £70 for 8ft buildings and £80 for 9ft or higher buildings.
GM8	Composters, wormeries and water butts	Delivery surcharges will apply to the following locations: Scottish Highlands - £13.69. AB36-56, FK 17-21, IVI-39, IV52-54 & IV63, KW1-14, PA21-40, PH19-50 - Scottish Highland postcodes - £13.69. Scottish Islands - £19.68. HS1-9, IV40-51 & 55-56, KA27-28, KW15-17, PA20, PA41-49 & PA60-78, PH42-44, ZE1-3 - Scottish Islands postcodes - £19.68. Isle of Man & Scilly Isles (TR, IM) - £25 for Aerobin & £13.69 for smaller items. Isle of Wight (PO30 - PO41) - £13.69.

Delivery to outside of the UK

We regret we are unable to deliver any products to non-mainland UK delivery addresses. This includes Europe, Channel Islands, Republic of Ireland, Northern Ireland, USA and Rest of World. We will update our website if this changes.

With all Orders

Please check the 'My Account' area on the website to check the status of your order. Items that have been dispatched will be marked as fulfilled under each order.

Our promise on delivering the quality you expect, at the time you need it.

Need help or advice, our dedicated customer service team are here to provide support and guidance as well as answering order & delivery questions. We always strive to do our best, but if things don’t go to plan we keep you informed and try to put things right, resolving situations to ensure you are 100% satisfied with your Marshalls experience.