Delivery Information

Updated: 25th November 2022

This page is regularly updated with the most recent delivery timelines. Please check below to ensure you have the current information on when you can expect your order.

Royal Mail have confirmed strike action for the following dates:

  • Thursday 24th November
  • Friday 25th November
  • Wednesday 30th November
  • Thursday 1st December

This means that there will be no collections or deliveries on these days. There may be a slight delay to our despatches around these dates for seed orders, but we will work around them as much as possible.

Please allow for an extra couple of days for these items to arrive with you.

Express Delivery as standard

We know how important your garden is to you. We've listened to our customers and introduced a new improved speedy delivery service.

  • Express delivery comes as standard
  • Fully tracked (Yodel) service means you can plan your day around the arrival of your delivery
  • We've invested in more space at our nursery and warehouse to ensure the best stock availability, so you don't miss out on your seasonal favourites
  • All seeds, bird care products and garden accessories are sent within 24 hours of placing an order
  • All 'in stock' plants are sent within 3 days of placing an order (for orders placed Sunday to Thursday)
  • Order any 'in stock' seeds, bulbs, bird care products, potatoes and gardening accessories including compost by noon on Thursdays for weekend delivery (deliveries up to 9pm on Saturdays)
  • All parcels are sent to you in fully recyclable packaging!
Products Delivery Fee Additional Information

Seed Orders

£2.49

If you purchase any other items you'll be charged the standard delivery rate of £5.99

Plants, Bulbs & Garden Accessories

£5.99

If we need to split your order into separate deliveries we'll only charge one delivery fee

Extra-large or long and/or heavy items

£9.99

These are clearly displayed at check-out

Compost (and any other large or heavy items)

£5.99

These items are subject to a delivery multiplier where orders containing 3 or 4 items will be subject to an additional £5.99 for every further 2 items added. This is automatically applied at check-out:

  • 1 - 2 bags £5.99
  • 3 - 4 bags £11.98
  • 5 - 6 bags £17.97
  • 7 - 8 bags £23.96
  • 9 - 10 bags £29.95

If you'd like more than 10 bags of compost please call our Customer Service team who can arrange for a bespoke competitive quote on 01480 774555 (standard network charges apply)

Delivery Services & Timescales

Some of our products are delivered by our trusted suppliers, such as HOTBIN, and will have a different delivery timescale. These are clearly indicated on individual product pages. Pre-order products will also display their specific expected future delivery date.

Please check the 'My Account' area on the website to check the status of your order. Items that have been despatched will be marked as fulfilled under each order.

Our guide below gives further details on our delivery service across all our ranges:

Product Type Delivery Information Delivery Method

Seeds

· Despatched by our expert team within 24hrs of placing your order 7 days a week

· To ensure your seeds arrive in the freshest condition and undamaged, they are carefully packed in specially designed, fully recyclable, padded seed envelopes.

· For larger seed orders we use Yodel express delivery to ensure you receive your package within 3 days of placing your order with the addition of it being fully tracked for your piece of mind.

Royal Mail 48-hour service (untracked)

Bulbs, Potato, Onion, Shallot & Garlic and Bird Feed

· When showing as 'In Stock' on the website product page items are dispatched by our expert team within 24hrs of placing your order 7 days a week.

· Received and ready for planting within 2 days of placing your order.

· For 'Pre-Orders' please refer to the estimated delivery date on each product page. Further details in below table of when we send pre-ordered items out.

Yodel 24hr or 48hr service.

All orders are tracked and your Yodel tracking number can be found in your order despatch email confirmation which can be used on the Yodel website, or by downloading their app to track the delivery status of your package.

Plants

· All our plants are dispatched directly from our nursery. Plants showing as 'In Stock' on the individual product page will be dispatched by our expert nursery team within 3 days of placing your order (orders placed Sunday to Thursday). Despatching 5 days a week.

· We avoid sending plants in the post over the weekend to ensure they arrive with you in the freshest condition.

· For 'Pre-Orders' please refer to the estimated delivery date on each product page. Further details can be found in the table below of when we send different plant orders out.

Yodel 24hr & 48hr service.

Some smaller plants or individual packs may be sent via Royal Mail 48hr service (untracked)

All orders are tracked and your Yodel tracking number can be found in your order despatch email confirmation which can be used on the Yodel website, or by downloading their app to track the delivery status of your package.

Hardware

· All hardware items are despatched within 24hrs of placing your order 7 days a week unless otherwise stated on individual product pages.

· Some of our products are delivered by our trusted suppliers, such as HOTBIN, and will have a different delivery timescales. These are clearly indicated on individual product pages. In order for our trusted supplier to contact you to arrange delivery, please leave your telephone number when prompted during checkout.

Yodel 24hr or 48hr service.

All orders are tracked and your Yodel tracking number can be found in your order despatch email confirmation which can be used on the Yodel website, or by downloading their app to track the delivery status of your package.

Yodel App

You can download the Yodel app here Yodel App. By downloading the Yodel app you’ll not only be able to track your delivery but you’ll be able to:

  • Receive push notifications of every step of your parcel’s journey
  • Set a default ‘safe location’ for your delivery address for when you’re not at home
  • Enter which neighbour you’d prefer Yodel to deliver to and which to avoid
  • Enter your email address and Yodel will keep you updated with any parcel matched to it

Pre-Order Deliveries

When you buy with Marshalls you’ll often purchase ahead of the growing season. Pre-ordering ensures items are grown and reserved for you. We only send plants out at the optimum planting time for that species and when the weather conditions are suitable.

The despatch guidelines for any pre-ordered item will be found on your Order Confirmation. Specific timing for each plant can also be found on individual product pages, as well as displayed when adding to your basket (e.g. ‘Delivery from mid-May').

We do everything possible to send out plants to you on the dates specified on our website or in our catalogue. However, some factors outside of our control, such as weather, may affect plant growth and therefore delivery dates. We will keep you updated if this occurs on expected delivery dates.

Broad guidelines can be found in the table below:

Plant type Approx. delivery window

Autumn Planting Onions, Shallots & Garlic

Delivered from mid-October.

Bare Root Soft Fruit (Canes, Berries & Currants)

Delivered between October & June.

Raspberry canes delivered between November & June.

Fruit Trees

Bare root trees delivered between November & April.

Patio fruit trees delivered all year round.

Potted fruit trees delivered between April & October.

Grape Vines

Potted grape vines delivered between March & June.

Heat Prepared Onions

Delivered through March.

Herb Plants

Herb plug plants delivered between end-April & mid-May.

Herb garden ready plug plants delivered between March & June or September & October, depending on when you order.

Herb 9cm & 1Ltr potted plants deliverd betwee May & June.

Perennials

Seedlings and Garden Ready Plug Plants delivered between March & May.

Spring planting Onions, Shallots & Garlic

Spring planting Onions, Shallots & Garlic

Rhubarb

Crowns delivered between Mid-November & March.

Potted plants delivered between March & June.

Seed Potatoes

First Earlies, Second Earlies, Main Crop & Salad varieties delivered between early January & late March.

Autumn planting seed potatoes delivered between late June & July.

Spring Flowering Bulbs

Bulbs delivered between October & November.

Bulbs In The Green delivered mid-February.

Strawberries

Bare root plants delivered November & June.

Garden Ready strawberry plug plants delivered between April & May.

Strawberry Misted Tips delivered August.

Summer Bedding

Delivered between early April & June.

Summer Flowering Bulbs

Delivered between March & June.

Sweet Pea Plants

Delivered between March & April.

Vegetable Plants

Deliveries starting from:

  • Aubergine Early June.
  • Aubergine grafted Mid-May.
  • Brassica Mid-May.
  • Chilli Plugs Mid-May.
  • Courgette Plugs Mid-May & June.
  • Cucumber Plugs Late May.
  • French and Runner Beans Mid-May.
  • Grafted Chilli, Cucumber, Courgette, Melon, Pepper, Tomato May and June.
    Leeks Early May.
  • Onion Plants Mid-April.
  • Peas Late April.
  • Pumpkin, Squash and Marrow June.
  • Salad Leaves, Lettuce, Beetroot, Celeriac, Celery, Chard, Pak Choi Late May.
  • Spinach Late May.
  • Sweet Pepper Early May
  • Sweet Potato May & June.
  • Sweetcorn May & June.
  • Tomato Plugs Early May.
  • Tomato Potted Plants 9cm from mid-June, 13cm from late June.
  • Turnip Early May.
  • 9cm Potted Plants Tomato, Chilli, Sweet Pepper from mid-June.
  • 9cm Potted Plant Cucumber from mid-June.
  • 13 cm Potted Plants Tomato, Chilli, Pepper, Aubergine, Cucumber from mid-June.

Winter Bedding

  • Winter Bedding Seedlings delivered from mid-September.
  • Winter Bedding Garden Ready Plants (12’s & 20’s) delivered from late September.

Restricted Postal Areas

Areas of Great Britain which incur restrictions and additional charges (Scottish Highlands and Islands).

  • Heavy and bulky items such as raised beds, tunnels, outdoor furniture, sheds, playhouses, power tools (electric and petrol), greenhouses, wormeries, HOTBIN composters and Aerobin composters incur some delivery restrictions and additional costs. We reserve the right to contact you to amend delivery costs, subject to your approval, to reflect the additional delivery charges. Please contact our Customer Service team on 01480 774555 for which exact items the charges apply to if your delivery address is in the Scottish Highlands or Islands.
  • See table below for further details on delivery charges for restricted postal areas
Supplier Name Products Affected Delivery Information

Wooden garden products

Delivery surcharges will apply to the following post codes:

  • KA, FK, KY, DD, PA - Kilmarnock, Falkirk, Kircaldy, Dundee and Paisley postcodes - £20.83.
  • SA - Swansea postcodes - £20.83.
  • AB, IV, PH - Aberdeen, Inverness and Perth postcodes - £41.67.
  • PL, TR - Plymouth and Truro postcodes - £41.67.
  • No service available for: BT, GY, HS, IM, JE, KW, PA (20-78), ZE, PO (30-40) - Belfast, Guernsey, IOM, Jersey, Kirkwall, Shetlands, Outer Hebrides, Lerwick, Isle of Wight postcodes.

Electric wheelbarrow and trolley

No service available for: Northern Ireland, Republic of Ireland and any other off shore islands.

DSSmith

  • Delivery surcharges will apply to the following locations:
  • Scottish Highlands & Islands- £24 (HOTBIN Plinths - £20.47).
  • AB31-56, FK17-21, IV1-39, IV52-54 & IV63, KW0-14, PA20-59, PH15-50 - Scottish Highland postcodes - £24 (HOTBIN Plinths - £20.47).
  • HS1-9, IV40-63, KA27-28, KW15-17, PA20, PA41-49 & PA60-78, PH42-44, ZE1-3 - Scottish Islands postcodes - £24 (HOTBIN Plinths - £20.47).
  • Isle of Wight - £15 (HOTBIN Plinths - £20.47).
  • Isle of Man - £36 (HOTBIN Plinths - £20.47).
  • No service to Jersey, Guernsey, Northern Ireland or Republic of Ireland

Greenhouses and heaters

Delivery surcharges will apply to the following locations:

  • Isle of Wight/Isle of Man - £40 for 6ft buildings, £60 for 8ft buildings and £80 for 9ft or higher buildings.
  • Scottish Islands - £50 for 6ft buildings, £70 for 8ft buildings and £80 for 9ft or higher buildings.

Composters, wormeries and water butts

Delivery surcharges will apply to the following locations:

  • Scottish Highlands - £13.69.
  • AB36-56, FK 17-21, IVI-39, IV52-54 & IV63, KW1-14, PA21-40, PH19-50 - Scottish Highland postcodes - £13.69.
  • Scottish Islands - £19.68.
  • HS1-9, IV40-51 & 55-56, KA27-28, KW15-17, PA20, PA41-49 & PA60-78, PH42-44, ZE1-3 - Scottish Islands postcodes - £19.68.
  • Isle of Man & Scilly Isles (TR, IM) - £25 for Aerobin & £13.69 for smaller items.
  • Isle of Wight (PO30 - PO41) - £13.69.

Delivery to Northern Ireland

Unfortunately, like many other business at this time, we are sadly unable to supply many items including seeds, plants and bulbs to Northern Ireland and as a consequence have had no choice but to suspend all deliveries until further notice. We are constantly reviewing how we can comply with these new regulations to help serve our most valued customers and are hopeful in resuming deliveries of gardening equipment in the very near future. We will update our customers and our pages as soon as we are ready to recommence.

Overseas Delivery

We regret we are currently unable to deliver any items outside of Great Britain addresses. This includes Republic of Ireland, Europe, The Channel islands, and the Rest of the World. We will update these pages if circumstances change.

With all Orders

Please check the 'My Account' area on the website to check the status of your order. Items that have been dispatched will be marked as fulfilled under each order.

Our promise on delivering the quality you expect, at the time you need it.

Need help or advice, our dedicated customer service team are here to provide support and guidance as well as answering order & delivery questions. We always strive to do our best, but if things don’t go to plan we keep you informed and try to put things right, resolving situations to ensure you are 100% satisfied with your Marshalls experience.