COVID-19 information for our customers click here

Contact Our Customer Service Team

Our team is here to help with any issues that you have. Automated emails will be sent to confirm orders and dispatch dates. Please note we are receiving a large number of emails currently so it may take up to two weeks to receive a reply. We apologise for this but please be assured we have your email.

Customer service telephone line: 0344 557 6700 (your standard network charges apply).

Opening Hours

The customer service team are operating a limited telephone service to the following hours. This is to allow them to focus on responding to the unprecedented volume of emails we are receiving:

Mon - Fri: 09:00-12noon

Sat: 10:00-1pm

Sun: closed  

Refunds

You can submit refund requests via our dedicated form online here.