Contact Us


How to contact our order line & Customer Service Team
We're open 6 days a week (Monday to Saturday, including Bank Holidays) from 10am to 4pm.

We can place orders for you, offer gardening advice and support you with any queries on orders you've already placed with us.

Automated emails will be sent to confirm orders received and to let you know plant and product despatch dates.

If you have outstanding items, these may be despatched separately to make sure they all arrive in perfect condition therefore, your order may arrive in multiple deliveries. Click on ‘My Account’ above to see any remaining items from your order yet to be delivered•  

 

 

Pre-order queries


When you buy with Marshalls you’ll often purchase ahead of the growing season. Pre-ordering ensures items are grown and reserved for you. We only send plants out at the optimum planting time for that species and when the weather conditions are suitable.
 
The despatch guidelines for any pre-ordered item will be found in these places:

  • Your order confirmation written in green
  • The 'My Account' area on the website to check the status of your order.
  • Specific timing for each plant can also be found if you search them on our website, as well as displayed when adding to your basket (e.g. ‘Delivery from mid-May').

We do everything possible to send out plants to you on the dates specified on our website or in our catalogue. However, some factors outside of our control, such as weather, may affect plant growth and therefore delivery dates. We will keep you updated if this occurs on expected delivery dates.

Call: 01480 774555 (your standard network charges apply).

Email: Please complete the form below quoting your order number. A member of our Customer Service team will respond to you within 4 days of contacting us. If completing the form after 5pm on a Saturday or on a Sunday please allow an extra day, Thank you