Contact Us

🌸All despatches are currently running to schedule🌸

Automated emails are sent to confirm orders have been received and to let you know plant and product despatch dates. 

If you have outstanding items, these may be despatched separately to make sure they all arrive in perfect condition therefore, your order may arrive in multiple deliveries. Click on ‘My Account’ above to see any remaining items from your order yet to be delivered•  

When you buy with Marshalls you’ll often purchase ahead of the growing season. Pre-ordering ensures items are grown and reserved for you. We only send plants at the optimum planting time for that species and when the weather conditions are suitable.
 
The despatch guidelines for any pre-ordered item will be found in these places:

• Your order confirmation written in green
• The 'My Account' area on the website to check the status of your order.
• Specific timing for each plant can also be found if you search them on our website, as well as displayed when adding to your basket (e.g. ‘Delivery from mid-May').

We do everything possible to send plants to you on the dates specified on our website or in our catalogue. However, some factors outside of our control, such as weather, may affect plant growth and therefore delivery dates. 

We will keep you updated if this occurs on expected delivery dates.

Call: 01480 774555 (your standard network charges apply).

Email: Please complete the form below quoting your order number. A member of our Customer Service team will respond to you within 48 hours of contacting us. If completing the form after 5pm on a Friday, on Saturday or on a Sunday please allow an extra day