The Marshalls Garden Promise

Our Commitment to You

At Marshalls Garden, we are passionate about helping gardeners succeed. We carefully source, grow and select our products to provide the quality, performance and reliability our customers expect.

That's why we stand behind our products with the Marshalls Garden Promise.

 

 

Seeds: Germination Guarantee

We guarantee that our seeds will germinate when sown:

•    Within the recommended sowing period.
•    In accordance with the instructions provided.
•    Under suitable growing conditions.

If your seeds fail to germinate, we will provide either:

•    A replacement product, or
•    A full refund of the purchase price.

To make a claim, we may ask for details of the sowing date, growing conditions and product batch information where available.

 

 

Vegetable & Ornamental Plants: Grow Guarantee

We guarantee that our plants will establish and grow when:

•    Planted at the appropriate time of year.
•    Planted and cared for in accordance with our guidance.
•    Grown in suitable conditions for the variety concerned.

If your vegetable plants fail to establish or grow, we will provide:

•    A replacement plant, or
•    A full refund of the purchase price.
•    For seasonal products, claims should be made within 3 months of purchase.

 

 

Roses, Shrubs & Trees

We guarantee that our plants will establish and grow when:

•    Planted at the appropriate time of year.
•    Planted and cared for in accordance with our guidance.
•    Grown in suitable conditions for the variety concerned.

If your plants fail to establish or grow, we will provide:

•    A replacement plant, or
•    A full refund of the purchase price.
•    For seasonal products, claims should be made within 12 months of purchase.

 

 

Garden Hardware & Accessories: Quality Guarantee

Our garden hardware products, including:

•    Tools
•    Planters
•    Supports
•    Bird feeding accessories
•    Garden accessories
•    Other non-living products

are guaranteed to arrive in good condition and be free from manufacturing defects.

If a hardware product proves defective under normal domestic use, we will provide:

•    A replacement product,
•    A repair where appropriate, or
•    A full refund.

 

How to Make a Claim

Simply contact our customer service team with:

•    Your order number.
•    Photographs where applicable.
•    A brief description of the issue.

We will review your claim promptly and work with you to find the right solution.

Exclusions

Our guarantee does not cover failures caused by:

•    Extreme weather events.
•    Flooding, drought or severe frost.
•    Pest, disease or animal damage.
•    Incorrect planting, sowing or care.
•    Commercial growing operations.
•    Circumstances outside normal gardening conditions.

This guarantee is in addition to your statutory consumer rights.